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Can send emails but not receive on Blackberry device - Blackberry Enterprise Server Support

Friday, August 3, 2012 by Greg Bock

Recently one of our client's Blackberry smartphones stopped receiving emails from their Blackberry Enterprise Server.  Usually resetting the device by pulling out the battery resolves issues such as this.  Ironically, she could send emails from the device just fine, plus the 10 other devices connected to their BES and network infrastructure were working normally.

RIM has several resolutions to this problem, which corrected the issue.  I first verified email redirection was enabled, and the correct inbox folders were checked.  Next I checked to make sure no email filters were enabled.  Finally, the resolution was regenerating the encryption key on the device.

1. Click Options > Security > Security Status Information

2. Scroll to the Services section.

3. Highlight the Desktop [SXXXXXXX] line.

4. Press the Menu key and click Regenerate Encryption Key.

 

After regenerating the key, all new emails were received to the device.

 

 

Fix for Microsoft Visio 2007 and 2010 Constantly Crashing

Saturday, June 23, 2012 by Mario McGuire

I recently had a project that required the installation of Microsoft Visio 2010 on my laptop for creating some network maps. I went through the normal install process as well as running all windows updates. I completed a document with no issues at all. The following day I opened that same file and went to edit an object and Visio would crash. After about thirty minutes of frustration I found my issue through even log digging. Of course it was the Send to Bluetooth addon! Way to go Microsoft yet another weird issue that the general user would have no clue how to diagnose... I will detail the fix for this issue below.

Cause -

Visio tries to access the send to Bluetooth feature which crashes. This appears to be a completely random event. Most likely when it tries to access the feature and it's not setup on the computer yet/

 

Resolution -

  1. Open Visio **Important**  Hit Shift Key, then Right Click and "Run as Administrator"
  2. Select Options from the menu (see below)

     
  3. On the next window click Add-Ins.
  4. At the bottom select COM Add-ins from the drop down and click "Go...."

     
  5. On the COM Add-Ins window un-check the "Send to Bluetooth" and click OK.

     
  6. You should notice that you next window will look like mine. if not you might have missed a step.

After completing the steps below please close Visio and re-open. (Good practice when making changes) Try completing the task that was crashing before you made changes and it should work fine now. 

This is one of the many day to day issues I take care of while providing network infrastructure support. Please feel free to comment or ask questions below.

 

How do I change my password in Outlook 2011 for Mac?

Sunday, May 27, 2012 by Mario McGuire

Often times as a consultant I am asked to help with requests like this: How do I change my password in Outlook 2011 on my MacBook Pro? Well I figured I would start posting some of these quick fixes for anyone that might be dealing with them. 

 

The question was asked because of a password reset on the Active Directory user. This is one of the day to day tasks on a PC, but not as simple on a Mac. Here is the process -

 

  1. Go to the Outlook menu bar and choose "Preferences" 
     
  2. Select "Accounts" from the personal settings group.




     
  3. Change the password in the "Password" field to the new one you have created. This window automatically saves any changes made.
     

Sometimes supporting Mac's in a companies network infrastructure presents new challenges. Skybyte consulting works with several clients that use Apple laptops and computers. I will post a few other fixes for some of the more odd Mac based issues we see in Microsoft based enterprises. Hopefully they can help some of you fellow IT pro's out there.

Symantec Endpoint Protection Manager not receiving definition updates - Network Security

Monday, February 6, 2012 by Greg Bock

SkyByte Consulting has recommended Symantec Endpoint Protection and its managing capabilities to it's clients for a variety of reasons.  From the ease of deploying clients to end users and the ability to manage them all from one console makes Symantec Endpoint Protection a great Antivirus and Antimalware solution.  The Symantec Endpoint Protection Manager (SEPM) downloads definition updates from Live Update on a regular basis and then deploys the updates to each endpoint client connected to your network infrastructure.  Symantec releases several revisions throughout the day, so by only having to download one copy of the definitions to the SEPM rather than each individual client, you save bandwidth for other needs.

Recently I discovered a SEPM that had stopped receiving updates.  Rebooting the server had not helped and manually running LiveUpdate inside the SEPM would reply with "Error: LiveUpdate encountered one or more errors. Return code = 4".  According to Symantec, this could be a variety of reasons from network firewall security, IE's Enhanced Security, or a proxy.  I knew this was not the case and I was able to resolve this by following these steps:

1.  Stop the SEPM and SEP Embedded Database in Services.
2.  Uninstall Live Update from Programs and Features or Add/Remove programs
3.  Install Live Update from the SEP setup CD
4.  Open a command window, then browse to:
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
Type lucatalog -update and press Enter.
5. Start the SEP Embedded Database service and then the SEPM service
6. Login into the SEPM and retry downloading updates from Live Update.

Virtualization Success: VMware vSphere transforms a Chicago area park district

Monday, January 16, 2012 by Darren Sieck

SkyByte Consulting is a premier provider of Virtualization solutions and technologies.


Recently SkyByte won an RFP for a major suburban park district near Chicago. SkyByte successfully beat out four other Chicago IT firms with our design and project pricing. The park district had approximately thirty aging physical servers well beyond their effective service life. Their server room consisted of two 42U racks full of old server equipment. SkyByte proposed a four server VMware vSphere Cluster connected to a NetApp 2040 SAN. Cisco switches were chosen and NFS was utilized for the storage area network. SkyByte architected a secure DMZ along with multiple production internal networks. The project had the added benefit of centralizing all of the organizations data within the new NetApp SAN. This further improved the organizations disaster recovery options.

SkyByte installed the new VMware vSphere cluster and virtualized all the old servers from P to V. The virtualization candidates were Microsoft Exchange, four Microsoft SQL database servers, file and print servers, application servers and many F5 load balanced web servers.  Upon completion of the project all old server equipment was removed, and a complete 42U rack was removed from the room. 84U U’s of space were reduced to 15U’s. Power and cooling requirements for the data room were reduced by more then 50%. The park district gained fault tolerance, and high availability; the system is designed to continue business operations with a two host failure. The organization also gained much more flexibility within their system to meet the public's needs. Other benefits have been much better performance logging and reporting. The organization has acknowledged system performance was dramatically improved across all servers.

SkyByte has been working with Virtualization technologies since 2003. Over the last several years we have focused our infrastructure practice on server virtualization and server consolidation through the use of VMware vSphere Clusters and standalone ESX and ESXi hosts. He have aligned ourselves with NetApp and EMC for storage solutions. SkyByte has found VMware’s virtualization product suite to be vastly superior to the competing server Virtualization software such as Hyper-V and Citrix XenServer. Specifically the levels of refinement, flexibility, reliability and support are much better with the VMware products.

Contact us today for a free evaluation of what Virtualization can do for your organization. 847.574.6256 or info@skybyte.com

 

Microsoft Releases More Information About Windows 8

Friday, September 23, 2011 by Mario McGuire


Photobucket 


San Fransisco, CA: Microsoft on Tuesday provided another glimpse at changes coming with the next-generation of Windows software that powers most of the world's computers.

Microsoft is making major improvements to a key Windows Explorer file management program to enhance how it interacts with the coming Windows 8 operating system, according to Windows division president Steven Sinofsky.
 
"Windows 8 is about re-imagining Windows, so we took on the challenge to improve the most widely used desktop tool in Windows," Sinofsky said atop a blog post detailing Explorer modifications.
 
"Windows Explorer is a foundation of the user experience of the Windows desktop and has undergone several design changes over the years, but has not seen a substantial change in quite some time," he added.
 
A control "ribbon" for commands was added to make them more easily accessible to people other than "power users" familiar with Windows Explorer shortcuts.
 
Engineers set out to "return Explorer to its roots as an efficient file manager and expose some hidden gems" in the form of handy commands many people may not know, according to Alex Simmons of the program management team.
 
Microsoft in June provided the first sneak peek at the successor to Windows 7, a next-generation operating system designed to work on both personal computers and touchscreen tablets.
 
Sinofsky demonstrated some of the features of the operating system code-named "Windows 8" at a D9 technology conference hosted by All Things Digital.
 
"Laptops, slates, desktops -- all can run one operating system," Sinofsky said.
 
"Windows 8" builds upon many of the features in Microsoft's latest mobile operating system for smartphones, Windows Phone 7, including the use of touch "tiles" instead of icons to launch and navigate between applications.
 
Microsoft has promised to reveal more features of Windows 8, which uses Internet Explorer 10 as a Web browser, at its developers conference in Anaheim, California, opening on September 13th

Nothing new has been released yet regarding new Windows Server 8 information and if Active Directory upgrades will need to be to unlock the potential for Windows 8 on current corporate network infrastructure.


Dell 2335DN printer goes offline and is not accessable after updating firmware to A07

Friday, September 23, 2011 by Mario McGuire
I ran into this issue while trouble shooting another issue with the "Scan to PC" function. I updated the firmware as Dell's website had instructed using the firmware update utility. I rebooted the printer and it showed up as offline. This was odd, so after about an hour of trying to figure it out I flashed the firmware back to the A05. I still had the problem. I then called Dell as I am a platinum partner, and told my rep about the issue and ask that it get escalated up to the engineering department. Someone form the engineering department then gave me a call later that day to work on the issue with me.

Come to find out when you flash a Dell printer with a new firmware they sometimes add new features that weren't there before the last firmware revision. This can cause the unit to not function properly if you don't fill in these new settings. In my instance it was the iPrint feature in the printer server setting wasn't set. this made the printer see the setting as #NULL which was making the printer appear offline and unavailable to the web interface. I change the setting to Windows 7 and viola it worked just fine! 

Hopefully this will help some of you and if you need any assistance in fixing this issue please contact us at itsupport@skybyte.com. SkyByte Consulting a Chicago network support provider can assist you in any of your Microsoft and other network infrastructure needs.

Bugged BES BESX User - Blackberry Enterprise Server Support

Tuesday, February 15, 2011 by Mario McGuire
After working on BES server who's network experienced a major crash. I had to rush install a replacement BlackBerry Enterprise Server Express server into their network infrastructure. I setup the new server using the BESadmin account and verified all of the permissions from BlackBerry's KB02276 and using the IEMSTEST.EXE tool that's included with the BESX Install. I went to activate one of the users BlackBerry's, and was stuck with the unit try to activate and no success. This issue generally points to a permissions issue, but I had verified all of them! After about 3 re-installs and even creating an alternate BESadmin account I finally broke down and had to call BlackBerry. After talking with the Tier 2 RIM support agent I found out that the users were bugged from the old server crashing. I will share what to look for and what the fix was below.


If your having problems with your BESX or BES 4.X Server not activating users, and you've verified that all of your permissions are correct  using KB02276, and you still cant activate users. You will need to create the users on your new BES/BESX server then delete them and choose the option that wipes all of the stored information. Do the following.
  1. Log onto BES/BESX Server
  2. Open the user and choose delete user
  3. It will prompt you Yes - Delete User or Yes - Delete the user and remove the BlackBerry information from the user's mail system (Choose User and BlackBerry Info)
  4. Re-create user and set activation password
  5. Activate phone.
This should fix the issue. BlackBerry Enterprise Server support is no easy task. SkyByte Consulting has been setting up BlackBerry Enterprise Servers for 7yrs, and still run into a hiccup here and there. If you need BlackBerry Enterprise Server Support, you can email us at itsupport@skybyte.com

Microsoft Lync Server 2010 installation - OCS 2005 or OCS 2007 Upgrade

Tuesday, January 25, 2011 by Mario McGuire
Recently I had the opportunity to upgrade our existing OCS 2007 environment to Microsoft's new Lync Server 2010.  Microsoft has been on a mission to re-invent some of their products. At times those product improvements came with a name change, and it was time for Office Communications Server (OCS)  to have its own overhaul. Microsoft has officially changed the name of Office Communications Server to Lync Server 2010. Former CEO of Microsoft Bill Gates had a vision to use software to improve how people communicate, and Lync was it's realization.

The new communications server has a ton of new features and a fresh look. Some of the new features include:
  • Sense
  • Pictures of Contacts
  • Improved screen sharing and document sharing capabilities
  • Redesigned interface
  • Improved IP Phone system compatibility
  • And much more

My first impressions of Lync 2010 are very positive. Installation of the server wasn't very difficult, but wasn't exactly smooth either. Lync didn't require any major server upgrades, Microsoft SQL upgrades, or major network infrastructure upgrades. You will have to perform some relatively easy tasks which are built into the installer for Lync. Some of those tasks were a few Active Directory Upgrades and Network Firewall Security setting changes. The installation did integrate well with my clients email server which I had recently performed a Microsoft Exchange Upgrade to version 2010 SP1 on. Lync ties in with Exchange to create a bridge with unified communications. This is something that in recent years Microsoft has really been trying to improve upon.

Finally after installing the server software and checking communications it was time to test the clients. My client had been running OCS 2007 R2 previously, and one of the nice features of Lync is that you can use the OCS 2007 R2 clients with Lync 2010. It's not as nice and does have some limited functionality, but will work for basic IM functions. The new Lync client ties in seamlessly with Microsoft's new Office 2010 line of products.

All in all I would recommend trying Lync. If you migrating from OCS 2005/07 or installing your companies first communications solution this should work for you. Has your company shown interested in having this product installed within your environment? SkyByte Consulting can assist you with every aspect of this solution from planning and purchasing to implementation and roll out.

Cisco IP phone system call handler forwarding calls incorrectly

Monday, January 10, 2011 by Greg Bock
SkyByte Consulting offers Cisco IP phone support and system architecture for many of it's clients.  Just last week I resolved an unusual call forwarding problem with one of the users.  Several months ago we had configured a new call handler in a Cisco Unified IP phone system of a client.  A call handler is a standard pre-recorded greeting with programmed prompts for the caller to choose from.   The call handler was configured to forward to an extension when inputed by the caller with the option to speak to the operator and was operating correctly when the call handler was programmed. 

In this case, when the caller dialed this specific extension, somehow the call was being forwarded to the user's personal cell phone.  This was only occurring through the call handler, and not when dialed from any other internal extension which was strange.  After gathering more information from the user, he stated he had setup his IP phone to forward to his cell phone during a business trip and it had been forwarding ever since even with the phone set to not forward.  I confirmed this by checking the user's IP phone to make sure it was not set to forward.  All of the system's IP phones have the ability to forward calls to voice mail, another extension, or phone number.  This confirmed the system has the setting either cached or configured to forward the calls.

The next step I needed to do was check the settings in both Cisco telephony servers connected to the client's network infrastructure.  This system consists of a CallManager server and Unity Voicemail server.  CallManager contains settings for devices and phones, as well as the settings for call handlers.  Unity controls mainly voicemail and other greeting settings.  The resolution to set his phone to ring his desk phone was performed through the Unity Server.

Solution:

1. Log into the Cisco Unity configuration web page.
2. Search for the subscriber either by name or extension
3. Click on call transfer
4. Replace the phone number with the extension number and change the option to "Yes, ring subscriber's extension".
5. Verify it forwards the call correctly.

Protecting your computers and equipment with a UPS

Thursday, December 30, 2010 by Greg Bock
Using a UPS (uninterruptable power supply) or battery backup unit are always good practice in protecting your equipment from harmful power outages and fluctuations.  They give you the opportunity to save your work and shutdown your computer in time in the event of a complete power blackout.  They provide IT staff enough time to properly shutdown servers and other sensitive equipment throughout your entire network infrastructure.  Abruptly cutting power to a computer or server can be damaging, especially to older more sensitive equipment.  The risk of data loss and corruption increases as well as hardware failures.  

Not only do UPS's provide backup power for a period of time, most higher-end backup units provide automatic voltage regulation and power surge protection.  This ensures a clean and regulated flow of electricity to your equipment.  You may not realize how often your power service fluctuates throughout the day.  A standard outlet can see anywhere from 90-130 VAC at anytime.  Spikes and dips can be very detrimental to an unprotected electronic device.  While most electronics will function fine at a specified range, its best to provide your equipment with the best power to ensure maximum life and reliability.

Enterprise Wireless Network Infrastructure Guide

Thursday, December 30, 2010 by Mario McGuire
Wireless networks are omnipresent, but an enterprise environment demands much more than a simple wireless router that you would use on a SOHO network. An enterprise-class router needs better security, better performance, and more features than basic routers. Most importantly, however, an enterprise wireless router needs to be able to manage the keys used to access it.

 

Standards-

Wireless standards have stabilized substantially in recent years. The older 802.11a, 802.11b, 802.11g, and 802.11N standards are well accepted. While you still need to make sure that the hardware in your network will support whichever standard you decide to use, the odds are good that if you're OK with the speeds the standard provides, you're not going to have to worry about what will and won't work on your network.

802.11a – Up to 54Mb/s 75’-100’ Indoor range 5Ghz

Least used technology due to the cost when it was initially adopted. Now it’s cost is not much more than b or g. Since the 2.4 GHz band is heavily used to the point of being crowded, using the relatively unused 5 GHz band gives 802.11a a significant advantage. However, this high carrier frequency also brings a disadvantage: the effective overall range of 802.11a is less than that of 802.11b/g.

802.11b – Up to 11Mb/s 125’-150’Indoor Range 2.4Ghz

The dramatic increase in throughput of 802.11b (compared to the original standard) along with simultaneous substantial price reductions led to the rapid acceptance of 802.11b as the definitive wireless LAN technology.

802.11b devices suffer interference from other products operating in the 2.4 GHz band. Devices operating in the 2.4 GHz range include: microwave ovens, Bluetooth devices, and cordless telephones.

802.11g – Up to 54Mb/s 125’-150’ Indoor Range 2.4Ghz

This works in the 2.4 GHz band (like 802.11b), and was rapidly adopted by consumers when it was released in 2003. It shares the same bandwidth as the 802.11b standard, and also most standard wireless adapters support b/g. 80211.g still suffers like 802.11b in that even devices like wireless keyboards can affect its signal.

802.11n – Up to 300Mb/s 200’-230’ Indoor Range 2.4/5Ghz

802.11n is a recent amendment which improves upon the previous 802.11 standards by adding multiple-input multiple-output antennas (MIMO). 802.11n operates on both the 2.4GHz and the lesser used 5 GHz bands. It has the longest range and also the least interference of all of the standards.

 Note that in some cases, using different standards at the same time can hurt your network's performance. If blazing-fast performance is your number one priority for your wireless network, only allow 802.11n connections.

 

Security-

A wireless network creates security problems that wired networks don't have to face. Potential attackers can sit outside of your building, point an antenna, and potentially access everything you've got. It's well known in security circles that some attempts at wireless security are virtually pointless—it's said that the Wired Equivalent Privacy (WEP) standard has been completely cracked and a determined attacker can get through WEP protection in under a minute.

An enterprise environment should definitely support the Wi-Fi Protected Access 2 (WPA2) encryption standard. You might have older wireless equipment that isn't compatible with WPA2, but the risk of leaving your network exposed isn't worth taking for old equipment. Keep the older, pre-WPA2 equipment in mind, however—if you have older laptops or expect on-site guests with them, you'll need to provide an alternative, like a wired network.

Encryption isn't the only defense for your wireless network. Most enterprise-class wireless routers support VPN tunnels, and other features such as integration with a security suite are common. Remember that you have to protect your network, but also remember that advanced security features often carry a performance cost, so carefully balance your networks.

 

Performance-

Modern wireless routers can handle many simultaneous connections and lots of bandwidth, a major difference from less expensive SOHO routers. Plan ahead and know how much bandwidth and how many connections you'll need, though, because high-bandwidth applications and reliable connections are more vital as laptops and netbooks become more popular than desktops, even in enterprise settings.

An important consideration for wireless performance is range, but unfortunately your building, not your router, is probably going to be the biggest factor in range. It's probably not feasible to change your building's layout and construction materials for the sake of a wireless network, so plan to install repeaters for your wireless signal.

 

What Are Your Needs-

Wireless technology has advanced quickly in the last few years, so if you need a wireless network to perform certain task, chances are the equipment you need is available. The prices for wireless equipment vary by huge amounts, however, so take a thorough inventory of what you want to connect to your wireless network now and what you'll want to connect in the future.

What is your companies Network Security Policy? If you don't have one I suggest your perform Network Security Assessments and make sure that your putting the best effort you can into maintaing your data's safety.

Remember that you'll probably be connecting much more than laptops to your wireless network. Wi-Fi enabled smart phones are the norm now, and even devices such as media players and video game consoles have wireless access. There's no telling how people will want to use your wireless network in the next few years. SkyByte Consulting can assist with any of your companies network security projects from Cisco ASA firewalls, to Checkpoint support, VPN installations, and even performing network security assessments. 


New Protocols and Features For Windows 7 VPN Installation

Thursday, December 9, 2010 by Mario McGuire
With the release of Windows 7/ Server 2008 R2 came some new VPN technologies. These include DirectAccess, IKEv2 protocol, and VPN reconnect. These new features are invaluable for use in enterprise organizations. Another big plus to both of these technologies is the increased network security they bring over using older technologies like PPTP, SSTP and L2TP/IPsec. Depending on your companies IT Network Security Policy these technologies can make it safe for your mobile staff to connect from anywhere in the world that they have an Internet connection. Not every edition of Windows 7 Supports DirectAccess, so the focus of this blog post will be VPN protocols for your VPN Installation.
 
Every edition of Windows 7 supports VPN using the PPTP, L2TP/IPsec, SSTP, and IKEv2 protocols. Traditional VPN technology is important because, except for IKEv2, these technologies are compatible with existing remote access infrastructures and do not require an organization to upgrade any servers to Windows Server 2008 R2. PPTP and L2TP/IPsec VPNS are also compatible with third-party remote access solutions. This is important if your organization does not rely upon a Windows Server remote access infrastructure.

IKEv2 is a VPN protocol new to Windows 7 and is not present in previous versions of Windows. IKEv2 supports IPv6 and the new VPN Reconnect feature. IKEv2 supports Extensible Application Protocol (EAP) and computer certificates for client side authentication. This includes Microsoft Protected EAP (PEAP), Microsoft Secured Password (EAP-MSCHAP v2), and Microsoft Smart Card or Other Certificate. IKEv2 does not support POP, CHAP, or MS-CHAPv2 (without EAP) as authentication protocols. IKEv2 supports data origin authentication, data integrity, replay protection, and data confidentiality. IKEv2 uses UDP port 500. When you configure a new Windows 7 VPN connection with the default settings, Windows 7 attempts to make an IKEv2 connection first.

VPN Reconnect is a feature new to Windows 7. When you connect to a VPN server using the PPTP, L2TP/IPsec, or SSTP protocol and you suffer some sort of network disruption, you can lose your VPN connection and need to restart it. If you were transferring a file, downloading e-mail, or sending a print job, you need to start over from the beginning. VPN Reconnect allows clients running Windows 7 to reconnect automatically to a disrupted VPN session even if the disruption has lasted for 8 hours. VPN Reconnect also works if connecting to a new Internet access point causes the disruption. For example, a user might be using a VPN connection to his corporate network using the wireless network at company A with its own wireless network then travels to company B with a different wireless network. With VPN Reconnect, the user’s VPN connection is re-established automatically when he achieves Internet connectivity with the new network. With a traditional VPN solution, this user would have to reconnect manually once he connected to the new wireless network at company B, and any existing operations occurring across the VPN would be lost.

As you can see there is a protocol to support just about any need your organization may have. Depending on your companies Network Security Policy, and Network Infrastructure Design, one of these technologies could be the right one for you. SkyByte has been working with VPN for almost two decades. We are well versed in all types of VPN and network security projects.

How safe is your network infrastructure from a virus outbreak?

Thursday, December 9, 2010 by Mario McGuire
A few months back corporate America was hit by a new virus based in emails with the subject line "Here You have" which seemed to spread like wild fire.

Sources said that companies like ABC/Disney, Google, Coca Cola and NASA were among the companies hit.

Comcast was forced to shut down its email servers entirely after being hit, a spokesperson said on Twitter. "Apparently, this virus (if you click on it) will pooch your PC if you shut it off if you're infected," she added.

"Good Morning America" weatherman Sam Champion was among those affected at ABC. He posted a message on Twitter that said a "huge email-spam-virus" was "filling up" his ABC News email account.

The prevalence of the virus was dramatically demonstrated on Google through a dramatic spike in Internet searches about the outbreak. Throughout the afternoon, "Here You Have" ranked as the number two search on Google behind "Terry Jones pastor." 

Emails that carry the virus contain a link that encourages readers to click on a PDF document file. But rather than a PDF, the file contains a Windows script that transmits a virus and spams the entire contact list of the person who opened the file.

Origins of Massive 'Here You Have' Virus Still a Mystery
ABC/Disney at Center of 'Here You Have' Virus Outbreak The Internet Storm Center, at the SANS Technology Institute, an organization dedicated to tracking malicious Internet activity, reported receiving "tons of emails" about malware spreading through emails with the phrase "Here You Have" in the subject line.

Due to the network security policies that Skybyte Consulting implements, I can say that none of our clients were compromised by this virus. This is largly due to the email security solution we provide to our clients. These emails were caught before they ever made it to any of our protected clients mail domains. IT professionals know that you can't put a price on good corporate antivirus or email filtering solution. Skybyte Consulting can provide network security assessments for your company and provide you with antivirus and email security solutions.

Planning an Exchange 2007 to Exchange 2010 - Microsoft Exchange Upgrade

Friday, November 19, 2010 by Mario McGuire
Recently Ive been working on some Exchange 2007 to 2010 upgrades and I would like to share some of my experiences. It is no easy task to upgrade a companies email system. Planning is key to making a successful migration. Here are some key things to help plan your Microsoft Exchange Upgrade to 2010 or 2010 SP1.
  • Assess your network infrastructure and decide if you need to acquire a new server or just require some server upgrades. Remember Exchange 2010 only runs on 64-bit versions of Server 2008 and R2. This also means you will need a 64-bit processor in your server.
  • Do you currently use virtualization in your network infrastructure? If so you can virtualize your exchange server or servers using Microsoft Hyper V Server 2008,  Vmware Vsphere Installation, and other server virtualization systems.
  • Download and read the Planning for Exchange 2010 and also the Deploying Exchange 2010 information on Microsoft's Technet site.
  • Does your current network infrastructure design support an edge configuration, or will you be just installing a single server setup?
  • If you are upgrading you can only upgrade from Exchange 2007 R2. This may require you to upgrade your exchange 2007 server to R2. If your running Exchange 2003 you will have to perform a migration.
  • If your running an older network infrastructure like Server 2000 and earlier, it will require an Active Directory upgrade.
  • Do your current email security solutions support Exchange 2010?
  • When you finalize your plan also perform a business continuity risk assessment focusing on electronic communications for your business, and update your information Technology disaster recovery plan to include the new Exchange 2010 mail server or cluster. These are very important parts of the process that many neglect to do.
Hopefully these tips and suggestions will make your transition to Exchange 2010 a little easier. SkyByte Consulting has significant experience with Microsoft Exchange upgrades and Exchange migrations. We can also assist with Blackberry Enterprise Server migrations and upgrades or secure connectivity with Droid or iPhones.

SkyByte is a security based service and solution provider dedicated to the delivery of secure data communications, risk management, data integrity and corporate privacy. SkyByte offers a wide array of IT consulting services such as the design and maintenance of firewalls, VPNs, LANs, WANs, VMware server virtualization, messaging systems and secure wireless networks.
 

Will Traditional VPN Installations Be Replaced By Windows 7 DirectAccess?

Friday, November 19, 2010 by Mario McGuire

DirectAccess is a new technology in Windows 7 that eventually may replace traditional VPN installation solutions such as Point-to-Point Tunneling Protocol (PPTP), Layer 2 Tunneling Protocol/Internet Protocol Security (L2TP/IPsec), and Secure Socket Tunneling Protocol (SSTP). DirectAccess is an automatic connectivity solution that allows clients running Windows 7 to connect seamlessly to the corporate intranet the moment they establish any Internet connection. The adoption of DirectAccess will not occur overnight. Organizations have to make major changes to their network infrastructure, adopt new server and client technologies, and fully change over form IPv4 to IPv6.

DirectAccess is an always connected, IPv6, IPsec VPN connection. If Configured properly a computer or laptop is able to connect to the Internet, and direct access automatically connects the machine to their corporate network. DirectAccess differs from other VPN solutions in the following ways:

  • The connection process is automatic and does not require user to do anything. The DirectAccess connection process starts from the minute the computer connects to an active Internet connection. To the user it appears that they are always connected to the company's intranet, whether they are sitting in the office or they are in their hotel room on a business trip. Traditionally, users must initiate VPN connections to the corporate intranet manually.

 

  • DirectAccess is bidirectional, with servers on the intranet being able to interact with the client running Windows 7 in the same way that they would if the client was connected to the local area network. In many traditional VPN solutions, the client can access the intranet but servers on the intranet cannot communicate with the client. DirectAccess provides administrators with a more granular way of controlling what intranet resources are available to remote users and computers. Administrators can integrate DirectAccess with NAP to ensure that remote clients remain up to date with virus definitions and software updates. Administrators can also apply network security policies to isolate servers and hosts.


As you can see DirectAccess is a very useful technology for the corporate user. Although it will require most companies to upgrade their network infrastructure, the simplification of the users involvement compared to a typical VPN installation might outweigh the work involved to implement DirectAccess.

SkyByte is a security based service and solution provider dedicated to the delivery of secure data communications, risk management, data integrity and corporate privacy. SkyByte offers a wide array of IT consulting services such as the design and maintenance of firewalls, VPNs, LANs, WANs, VMware server virtualization, messaging systems and secure wireless networks.
 


Monitoring environmental conditions in your data center - Business Continuity Management Plan

Wednesday, November 17, 2010 by Greg Bock

An essential part of a proper Business Continuity Management Plan evolves monitoring the environmental conditions inside the businesses data center or computer room. Ensuring optimum temperature and humidity conditions will ensure maximum equipment life. This provides the the best equipment reliability, provides IT ROI to the business and reduces the risk of equipment failure.  

For the past several years, SkyByte has installed and utilized an IT room monitoring system from AVTECH to monitor and alert key personnel of environmental conditions such as temperature, humidity level, air flow, and much more.  The system connects into your existing network infrastructure providing a web page to view real time status of all sensors connected.  The system can also send alerts via email and other communication methods if a problem or sudden climate change occurs. This allows the IT staff or consultants to take immediate action before its too late.

Inside the IT equipment room of a client, SkyByte has installed the AVTECH system, which is a 19" rack mountable 1U control board with connections for various sensors and accessories.  With this installation, we have 2 temperature sensors, a flood detection sensor, a power loss detection sensor and an airflow sensor.   

The two temperature sensors provide us real time air temperature and humidity levels in the rear of the main server rack and the outlet vent of an air conditioning unit.  If we happened to lose air conditioning, the room temperature could climb significantly in just a matter of minutes, posing a major threat to the valuable equipment.

The flood sensor detects and alerts of any liquid that comes in contact with a cable around the perimeter of the room.

The power sensor plugs into an AC outlet and with detect and alerts of a loss in power.

The airflow sensor alerts if the air conditioning system unexpectedly stops running.


Relying on this system provides both SkyByte and the client piece of mind that the environment surrounding their crucial IT equipment is in check.

SkyByte is well versed in Business Continuity Management Plans & Disaster Recovery Solutions as well as wide array of IT consulting services. Call or email us today for more information.


SkyByte
is a security based service and solution provider dedicated to the delivery of secure data communications, risk management, data integrity and corporate privacy. SkyByte offers a wide array of IT consulting services such as the design and maintenance of firewalls, VPNs, LANs, WANs, VMware server virtualization, messaging systems and secure wireless networks.