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Outlook error: General failure. The URL was: " " An error occured in sending the command to the applicaiton.

Wednesday, October 19, 2011 by Mario McGuire

Recently a client of SkyByte Consulting had an issue opening hyperlinks embedded within emails. The error seemed to occur when Outlook 2003/2007/2010 was opened and a hyperlink was clicked from within an email. The cause was that Firefox had been installed onto the system and was made the default browser. It seems like Outlook only wanted to look to Internet Explorer for opening the link. 

There two solutions I found for this, which I've provided below.

Solution 1 -
1. Open Internet Explorer
2. Goto Tools->Internet Options->Security Tab
3. Click "Reset all zones to default level"
4. Close Internet Explorer and Outlook.
5. Re-open Outlook and click again on the hyperlink

Solution 2 -
Setup Internet Explorer as your default browser. Make sure to tell Firefox not to be the default and to never ask again

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