Friday, September 14, 2012 by
Many times I find myself looking up this information, so I figured it would be nice to share this with all of our blog followers.
Correct order to restart BES services
Often times you will run into a situation that requires a restart of the BES server. The correct order to stop and start the services are as follows:
To stop the BES services:
All remaining BES services
To start BES services:
All remaining BES services
These steps are crucial in making sure that BES operates properly. They have to be started and stopped in this EXACT order. SkyByte consulting supports around a dozen different BES environments for our clients.
Friday, August 3, 2012 by
Recently one of our client's Blackberry smartphones stopped receiving emails from their Blackberry Enterprise Server. Usually resetting the device by pulling out the battery resolves issues such as this. Ironically, she could send emails from the device just fine, plus the 10 other devices connected to their BES and network infrastructure were working normally.
RIM has several resolutions to this problem, which corrected the issue. I first verified email redirection was enabled, and the correct inbox folders were checked. Next I checked to make sure no email filters were enabled. Finally, the resolution was regenerating the encryption key on the device.
1. Click Options > Security > Security Status Information
2. Scroll to the Services section.
3. Highlight the Desktop [SXXXXXXX] line.
4. Press the Menu key and click Regenerate Encryption Key.
After regenerating the key, all new emails were received to the device.
Monday, February 6, 2012 by
Outlook 2010's Group Calendars are very similar to those found in Outlook 2007 and it is possible to view multiple users' calendars in one place using the free/busy information in Exchange. This is very helpful if you do not have the rights to view a person's calendar but still want to see if someone is available in conjunction with other people and resources when planning meetings. I will provide the steps in setting this up below.
- In outlook 2010, click on your calendar.
- From the Home tab, Select Calendar Groups.
- In the drop-down list, click one of the following-
- To create a new group calendar, click Create New Group Calendar, and continue to step 4.
- If you have multiple Calendars open ( For example: You are viewing other peoples calendars along with your own), you can save the the calendars in the current view as a new calendar group in the navigation pane by clicking Save as New Calendar Group.
- To display team calendars in the navigation pane, click Show Team Calendars. Team calendars contain calendars for your manager, direct reports, and peers as determined from information in Active Directory.
- In the Create New Calendar Group dialog box, type the name for the grouping, and click OK.
- In the Select Name: Global Address List dialog box, find the individuals or resources you wish to add to the grouping. Click the Group Members -> button to add them (or double click their name). You can add multiple people or rooms by finding another person and clicking the button again.
If you have a server-side distribution list (For example - a mail-enabled group, not a LISTSERV list or a personal distribution list), you may find that group and add it.
- When you are done adding the people and rooms click OK and the calendar group is saved in your navigation pane. In it, you can see each of members or resources availability. If the individual or resource room doesn't allow people or a specific set of people to view the free/busy information, you will not see any details listed.
- To add more people or resources, right-click on the calendar group in the navigation pane and click Add Calendar. Choose one of the following methods to add the calendar-
- From Address Book
- From Room List
- From Internet
- Open Shared Calendar
- To delete a calendar group, right-click the calendar group in the navigation pane and select Delete Group.
This topic came up after a recent Microsoft Exchange Upgrade from 2003 to 2010. I wanted to share this information to help with people new to Outlook 2007/2010. SkyByte Consulting works with many of our clients to provide server upgrades, Blackberry Enterprise Server support and many other services.
Thursday, May 19, 2011 by
Recently SkyByte Consulting configured new Blackberry 9800 devices to a new Blackberry Enterprise Server Express installation. The BES install was included in the scope of a Vmware Vsphere Installation project for a small law firm. BES was installed on a Windows Server 2008 R2 64 bit virtualized VMware server running Blackberry Enterprise Server Express 220.127.116.11. A problem was soon discovered that .wav audio files could not be played back on any of the handheld devices. The .wav files were voicemails sent from their IP phone system as an email attachment. When playback was attempted, the device would say "Media is from an unsupported format".
1. First you will need to install Windows Media Player on the host server for BES. For Server 2008, you need to install the "Desktop Experience" in server manager features to obtain WMP.
2. Once WMP is installed, test playback of a sample .wav file and ensure you do not need a special codec installed. If a codec is needed, you must install it to the server. For VMware or servers using virtualization without a sound card you will get an error saying something about no sound device installed - which is OK.
3. Next log into the Blackberry Administrator Service
4. Under Servers and components, expand BlackBerry Solution Topology, Expand BlackBerry Domain, expand Component view, expand Attachment, expand Server, click on the instance.
5. Scroll down to and click edit instance.
6. Find WAV attachment and you will see "0" as the attachment size. Change the value to "1024". Click save.
7. Click on restart instance or reboot the server.
8. Test playback on the phones. If playback still doesn't work, powercycle the device.
You should now be able to listen to your office voicemails on your Blackberry!
Thursday, April 28, 2011 by
I ran across an issue on a client's SQL Server 2005 Express instance. The problem was that at 4:01am every morning the SQL server would just shutdown with the event messages of
- Service Broker manager has shut down.
- SQL Server is terminating in response to a 'stop' request from Service Control Manager. This is an informational message only. No user action is required.
- SQL Trace was stopped due to server shutdown. Trace ID = '1'. This is an informational message only; no user action is required.
After a week of trying to narrow down the issue I found that it was Windows Update automatically trying to install the SP4 update for MSSQL 2005 Express and failing. This failure would cause the SQL server to shutdown for the update, but not come back up. This shutdown was affecting programs like Blackberry Enterprise Server and also BackupExec which would then crash and need to have their services restarted after bringing the SQL instances back online. The fix for this issue was merely to disable the update and also for preventing future issues I disabled the automatic installation of updates.
This issue could relate to Microsoft SQL Server Upgrades and Blackberry Enterprise Server Support.
Tuesday, February 15, 2011 by
While installing a replacement BES server for a client, I ran into an issue with the install process. When it got to the point of adding the BESadmin's account and the Exchange servers FQDN it would error out. I verified that the latest MAPI CDO 1.2.1 was installed on the server. I found that the BESadmin account was hidden from the GAL in Exchange. I removed this setting and was Support BES and BESX servers and be able to finish the install. This is really only relates to replacing either old or lost BES and BESX servers.
BlackBerry Enterprise server installs can be a complex to troubleshoot. When BES is all up and functioning the final product is a very handy tool for the modern business. SkyByte Consulting provides Chicago Network support along with Disaster Recovery and also BlackBerry Enterprise support.
Tuesday, February 15, 2011 by
After working on BES server who's network experienced a major crash. I had to rush install a replacement BlackBerry Enterprise Server Express server into their network infrastructure. I setup the new server using the BESadmin account and verified all of the permissions from BlackBerry's KB02276
and using the IEMSTEST.EXE tool that's included with the BESX Install. I went to activate one of the users BlackBerry's, and was stuck with the unit try to activate and no success. This issue generally points to a permissions issue, but I had verified all of them! After about 3 re-installs and even creating an alternate BESadmin account I finally broke down and had to call BlackBerry. After talking with the Tier 2 RIM support agent I found out that the users were bugged from the old server crashing. I will share what to look for and what the fix was below.
If your having problems with your BESX or BES 4.X Server not activating users, and you've verified that all of your permissions are correct using KB02276
, and you still cant activate users. You will need to create the users on your new BES/BESX server then delete them and choose the option that wipes all of the stored information. Do the following.
- Log onto BES/BESX Server
- Open the user and choose delete user
- It will prompt you Yes - Delete User or Yes - Delete the user and remove the BlackBerry information from the user's mail system (Choose User and BlackBerry Info)
- Re-create user and set activation password
- Activate phone.
This should fix the issue. BlackBerry Enterprise Server support is no easy task. SkyByte Consulting has been setting up BlackBerry Enterprise Servers for 7yrs, and still run into a hiccup here and there. If you need BlackBerry Enterprise Server Support, you can email us at email@example.com
Monday, December 13, 2010 by
After receiving my new HTC EVO from Sprint I was eager to get my corporate emails flowing in. I went to perform the mail setup and entered all of the info for our Exchange server then selected the data I wanted to sync. I selected finish and was then presented with an error stating - "Error Failed to create the account. Please try again later."
I was 100% sure that my exchange server was working properly because we had just completed an Microsoft Exchange server uprade and I had been testing Blackberry Enterprise Server Support and iPhone users and they were working properly. After looking around on the Internet I found that I wasn't the only person with this issue. I found that there are 2 very common issues and mine was the Active Directory fix. I did list both fixes below just incase others need one or the other.
SSL Certificate Fix:
A little further digging and I discovered that this was down to a security setting people use on their Exchange server which forces mobile ActiveSync users to specify a PIN number on their phone to add an additional layer of security on the phone. It seems the Android built in Exchange support can't deal with sending back your encrypted password. So, if you use SSL with your web-facing Exchange server, you won't be able to connect without either turning off the mobile users password policy requirement, or I assume, using a certified web certificate. Neither turning off SSL or turning off the password policy is a particularly good idea, and would violate most network security policies. The best option would be to ask your IT admins to arrange for a web certificate. In the interests of covering all the options for this guide though, I'll detail the method of excluding specific users from the password policy.
AD Security Permission Fix
- Open Exchange System Manager
- Expand Global Settings and then right click on Mobile Services and choose Properties
- Click the Device Security button
- The "Enforce password on device" tick box is the culprit here, but it's better to turn it off for one specific user rather than the whole domain, so push the Exceptions button
- Push Add and select the user you want added to the exception list
- Push OK three times to get back to Exchange System Manager and you're done
I looked at the Windows Event logs and saw a bunch of errors – the one in particular that cracked this case for me was the event id 1053 for MSExchange Activesync. It basically said that the account didnt have permission. But how? My account is a Domain Admin! That was the problem! The Domain admins group is an AD Protected Group and it will never work. Here is what you do to fix that issue.
- Log onto Domain Controller
- Start AD Users and Computers
- Click on View – Advanced Features
- Double-click on the user who’s account wont work with ActiveSync
- Go to the security tab and then select the advanced button
- Select Exchange Servers, and tick the Include inheritable permissions toggle then Apply and OK.
- Reconfigure your phone and walk away reading you emails
Recently we had performed an Active Directory Upgrade on our domain, so I made sure that this was done for my user account as well as what was done above in the SSL Certificate fix. Make sure that either of these 2 fixes won't violate you network security policy.
Thursday, December 9, 2010 by
Smartphones are the hottest thing in IT industry right now. People can now stay plugged in without even needing a computer. Email can be sent with ease and information can be found on the Internet all from a device that's smaller than any laptop.
A little while ago RIM announced that they would be offering a new version of the Blackberry Enterprise Server (BES) that would be free and allow IT professionals to manage the Blackberry smartphones in the same fashion as they did before, but with new features and now the CAL's are free! Blackberry Enterprise Server support now gives companies a very affordable solution for keeping all of their employees plugged in where ever they are while maintaining strict network security. Also BESX will allow users outside of the office to access files and applications inside your network without compromising network firewall security.
Below is a list of a few key Blackberry Enterprise Server Express features. Please note some of these features require Blackberry® Device Software version 5.0.
- Advanced business email features
- Highly secure push-based HTML corporate email – connected to your work email account
- Synced inboxes (i.e., email deleted from work Outlook account are also deleted from your Blackberry smartphone – no need to manage 2 inboxes)
- Ability to flag emails for follow-up from your Blackberry smartphone
- Search your desktop inbox for messages from your Blackberry smartphone
- Set up out of office replies from your Blackberry smartphone
- Access and update important notes and tasks
- Edit Microsoft 2007 and 2010® Word, Microsoft® Excel® and Microsoft® PowerPoint® files on your Blackberry smartphone using Documents To Go®
- A calendar that’s always up-to-date
- Access to an up-to-date calendar that is synched wirelessly (No need to tether to your desktop!)
- See coworkers’ free/busy status (this should make setting up meetings easy)
- View, download and forward calendar attachments
- Advanced contact features
- Wireless address lookup (changes to your corporate address book are reflected almost immediately on your Blackberry smartphone)
- Synchronization between your desktop address book and your Blackberry smartphone address book (that means when you add a contact to one, it is automatically updated in the other)
- Behind the firewall access
- Access to your corporate intranet
- Remote file access – access your corporate documents and network drives from your Blackberry smartphone
If your company is still running the older and antiquated BES 4.x server software, I urge you to consider upgrading your system to the newer BESX 5.02 or if your a considerably larger organization then the full fledged Blackberry Enterprise Server.
From initial implementations to migrations from older environments Skybyte Consulting can assist you with top shelf Blackberry server support. Also feel free to ask about Citrix Xenapp support for Blackberry devices. SkyByte has completed large scale BES migrations and upgrades for clients all over the US. SkyByte can provide business references upon request.
Friday, November 19, 2010 by
Recently Ive been working on some Exchange 2007 to 2010 upgrades and I would like to share some of my experiences. It is no easy task to upgrade a companies email system. Planning is key to making a successful migration. Here are some key things to help plan your Microsoft Exchange Upgrade to 2010 or 2010 SP1.
- Assess your network infrastructure and decide if you need to acquire a new server or just require some server upgrades. Remember Exchange 2010 only runs on 64-bit versions of Server 2008 and R2. This also means you will need a 64-bit processor in your server.
- Do you currently use virtualization in your network infrastructure? If so you can virtualize your exchange server or servers using Microsoft Hyper V Server 2008, Vmware Vsphere Installation, and other server virtualization systems.
- Download and read the Planning for Exchange 2010 and also the Deploying Exchange 2010 information on Microsoft's Technet site.
- Does your current network infrastructure design support an edge configuration, or will you be just installing a single server setup?
- If you are upgrading you can only upgrade from Exchange 2007 R2. This may require you to upgrade your exchange 2007 server to R2. If your running Exchange 2003 you will have to perform a migration.
- If your running an older network infrastructure like Server 2000 and earlier, it will require an Active Directory upgrade.
- Do your current email security solutions support Exchange 2010?
- When you finalize your plan also perform a business continuity risk assessment focusing on electronic communications for your business, and update your information Technology disaster recovery plan to include the new Exchange 2010 mail server or cluster. These are very important parts of the process that many neglect to do.
Hopefully these tips and suggestions will make your transition to Exchange 2010 a little easier. SkyByte Consulting has significant experience with Microsoft Exchange upgrades and Exchange migrations. We can also assist with Blackberry Enterprise Server migrations and upgrades or secure connectivity with Droid or iPhones.SkyByte is a security based service and solution provider dedicated to the delivery of secure data communications, risk management, data integrity and corporate privacy. SkyByte offers a wide array of IT consulting services such as the design and maintenance of firewalls, VPNs, LANs, WANs, VMware server virtualization, messaging systems and secure wireless networks.